Covid-19 Protocols

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Due to government, Public Health England and professional bodies guidelines, specific protocols have been adopted to ensure the safety of all our patients and clients and staff.

Whilst the government has relaxed certain Covid rules, our professional bodies insist we still adhere to many of them.

Using the appropriate personal protection equipment (PPE), we are pleased to safely offer all our regular services. We continue to adhere strictly to the current Covid-19 protocols to protect ourselves and our patients and clients. 

We appreciate your patience and observance of our Covid-19 protocols.

Covid-19 protocols at South East Hearing Care Centres

We can now accept more than one patient/client into our premises at a time as long as masks are worn and social distancing observed if possible.

Telephone screening is in place on booking and before each appointment ensuring no one attends with a Covid infection.

Careful screening of all visitors via telephone will be completed and each question answered correctly before moving on to the next. There will be questions asked about whether you display any of the symptoms of Covid-19 or if any members of your household do. Followed by the usual medical and personal health questions. If the answers given allow us to book an appointment, you will be given all the details and protocols to follow, verbally on the telephone, plus a follow up confirmation email or letter.

Appointment times

Please try to come as close to your appointment time as possible so we can observe healthy distancing between one another. 

What to expect at your appointment:

You will be warmly greeted at the door and asked to have your temperature taken with a temperature gun, requested to sanitise your hands and be offered a new fresh face mask to be worn whilst in our clinics.

You will be asked to wait in reception until the consultant has donned the appropriate PPE and sanitised before inviting you into the consultation room.

It should be noted we will not be able to accept any cash payments, only card or bank transfers.

Before leaving our premises, you will be asked to keep your mask on and sanitise your hands thoroughly.

Attendance preferable by appointment only

Whilst we will happily open our doors to walk-ins, as per the guidelines for our profession, we have to operate by appointment only for clinical procedures and are still required to sanitise our hands, have a temperature reading taken and wear a face mask. 

We have maintained these protocols for the last few years to protect you and our staff and mitigate any potential risk. We are grateful for your custom and appreciate your adherence to these protocols which will be the ‘new normal’ for the foreseeable future.

Social distancing challenges for hearing aid users

Hearing aids work best at distances of 6 feet or less. At 1.8 metres this is just shy of the optimal 2 metres for social distancing in the UK. When people are wearing masks and standing at an increased distance it can be a challenge to hear what is being said, despite wearing hearing aids.

However, you don’t have to continue to struggle, Phonak has developed some great products to help hearing aid wearers during these times of extra distance. Using the latest Bluetooth technology the Phonak Roger series can help you to hear better, regardless of social distancing measures.

Get in touch

If you have any questions regarding our Covid-19 protocols or about an appointment, don’t hesitate to get in touch with our centres in Horsham (01403 218 863), Chichester (01243 774 536) and Seaford (01323 899 655).

Our professional and friendly teams are on hand to make these new protocols as easy to understand and follow as possible, ensuring you can still get the hearing care you need.